Dealing with difficult people /

Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their-and your own-emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're diffi...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor Corporativo: Harvard Business Review Press (Autor)
Otros Autores: Lenz, Mike (Narrador), McCormick, Eleanor (Narrador)
Formato: Electrónico Audiom
Idioma:Inglés
Publicado: [Place of publication not identified] : Ascent Audio, 2022.
Edición:[First edition].
Colección:HBR emotional intelligence series.
Temas:
Conflict management.
Emotional intelligence.
Problem solving.
Work > Psychological aspects.
Problem employees.
Gestion des conflits.
Intelligence émotionnelle.
Résolution de problème.
Travail > Aspect psychologique.
Employés à problèmes.
Conflict management
Emotional intelligence
Problem employees
Problem solving
Work > Psychological aspects
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Acceso en línea:Texto completo (Requiere registro previo con correo institucional)

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