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What to ask : how to learn what customers need but don't tell you /

Does capturing customer feedback feel like a pointless exercise? No matter the number of surveys, interviews, or studies conducted, we regularly fail to uncover those gems needed to make our organization stand out. It's no surprise given that "expert" guidance states the obvious, like...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Olson, Andrea Belk, 1976- (Autor)
Otros Autores: Perry, Rachel (Narrador)
Formato: Electrónico Audiom
Idioma:Inglés
Publicado: [Place of publication not identified] : Ascent Audio, 2022.
Edición:[First edition].
Temas:
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)