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Call Center Training-Teams & Quality /
Learn how to develop performance measurement criteria for call center agents plus how to hire for attitude and train for skill by finding service-minded individuals who are able to learn an organization's products, services, and systems.
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| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Association for Talent Development,
2000.
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| Edición: | 1st edition. |
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 100 | 1 | |a Giere, Nancy, |e author. | |
| 245 | 1 | 0 | |a Call Center Training-Teams & Quality / |c Giere, Nancy. |
| 250 | |a 1st edition. | ||
| 264 | 1 | |b Association for Talent Development, |c 2000. | |
| 300 | |a 1 online resource (16 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
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| 347 | |a text file | ||
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| 520 | |a Learn how to develop performance measurement criteria for call center agents plus how to hire for attitude and train for skill by finding service-minded individuals who are able to learn an organization's products, services, and systems. | ||
| 542 | |f Copyright © 2000 by the American Society for Training and Development. |g 2000 | ||
| 550 | |a Made available through: Safari, an O'Reilly Media Company. | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Industrial management. | |
| 650 | 6 | |a Gestion d'entreprise. | |
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