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Call Center Training-Teams & Quality /
Learn how to develop performance measurement criteria for call center agents plus how to hire for attitude and train for skill by finding service-minded individuals who are able to learn an organization's products, services, and systems.
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| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Association for Talent Development,
2000.
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| Edición: | 1st edition. |
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| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
| Sumario: | Learn how to develop performance measurement criteria for call center agents plus how to hire for attitude and train for skill by finding service-minded individuals who are able to learn an organization's products, services, and systems. |
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| Descripción Física: | 1 online resource (16 pages) |