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Service design for business : a practical guide to optimizing the customer experience /

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A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, e...

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Detalles Bibliográficos
Clasificación:	Libro Electrónico
Autores principales:	Reason, Ben, 1972- (Autor), Løvlie, Lavrans, 1969- (Autor), Flu, Melvin Brand, 1966- (Autor)
Formato:	Electrónico eBook
Idioma:	Inglés
Publicado:	Hoboken, New Jersey : John Wiley & Sons, Inc., [2016]
Temas:	Customer services. Customer relations. Service à la clientèle. BUSINESS & ECONOMICS > Industrial Management. BUSINESS & ECONOMICS > Management. BUSINESS & ECONOMICS > Management Science. BUSINESS & ECONOMICS > Organizational Behavior.
Acceso en línea:	Texto completo (Requiere registro previo con correo institucional)

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