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Customer service training /
"Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, s...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Alexandria, VA :
ATD Press,
[2015]
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| Colección: | ASTD trainer's workshop series.
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |