Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior /

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Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior?they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountabi...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Patterson, Kerry, 1946-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : McGraw-Hill, Ã2013.
Edición:2nd ed.
Temas:
Interpersonal confrontation.
Interpersonal communication.
Interpersonal relations.
Communication in management.
Communication in organizations.
Affrontement (Relations humaines)
Communication interpersonnelle.
Communication en gestion.
Communication dans les organisations.
Communication in management
Communication in organizations
Interpersonal communication
Interpersonal confrontation
Interpersonal relations
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Choose what and if : how to know what conversation to hold and if you should hold it
  • Master my stories how to get your head right before opening your mouth
  • Describe the gap : how to start an accountability conversation
  • Make it motivating : how to help others want to take action
  • Make it easy : how to make keeping commitments (almost) painless
  • Stay focused and flexible : what to do when others get sidetracked, scream, or sulk
  • Agree on a plan and follow up : how to gain commitment and move to action
  • Put it all together : how to solve big, sticky, complicated problems
  • The twelve "yeah-buts" : how to deal with the truly tough.

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