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Making process improvement work for service organizations : a concise action guide /

Process improvement too often reflects a significant disconnect between theory and practice. Making Process Improvement Work for Service Organizations bridges the gap-offering a straightforward, systematic approach to planning, implementing, and monitoring a process improvement program. Managers and...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Potter, Neil S.
Otros Autores: Sakry, Mary E.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Upper Saddle River, N.J. : Addison-Wesley, ©2012.
Temas:
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)