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The Nordstrom Way to Customer Service Excellence : the Handbook For Becoming the "Nordstrom" of Your Industry.
The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.--Howard Schultz, Chairman, Starbucks CoffeeVirtually every company wants to be the Nordstrom of their industry....
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Hoboken :
John Wiley & Sons,
2012.
|
| Edición: | 2nd ed. |
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 100 | 1 | |a Spector, Robert, |d 1947- | |
| 245 | 1 | 4 | |a The Nordstrom Way to Customer Service Excellence : |b the Handbook For Becoming the "Nordstrom" of Your Industry. |
| 250 | |a 2nd ed. | ||
| 260 | |a Hoboken : |b John Wiley & Sons, |c 2012. | ||
| 300 | |a 1 online resource (xvi, 224 pages) : |b illustrations | ||
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| 505 | 0 | |a The Nordstrom Way to Customer Service Excellence: The Handbook for Becoming the "Nordstrom" of Your Industry; Contents; Introduction; Phase I: Culture; 1: Tell the Story: How Nordstrom Became Nordstrom; 2: Hire With Care: Finding the Right Fit for the Culture; 3: Nurture the Nordie: Mentor, Support, Praise, Recognize, and Reward; 4: Empower Entrepreneurs to Own the Customer Experience; 5: Compensate According to Results; 6: Communication and Teamwork: We're All in the Customer Service Department; 7: Citizen Nordstrom: Doing Well, Doing Good; Phase II: Experience. | |
| 505 | 8 | |a 8: Create an Inviting Place: Brick-and-Mortar Still Matters9: Touchpoints: Multichannel Customer Service; 10: The Sale Is Never Over: Establish, Nurture, and Sustain Long-Term Relationships With Your Customers; Phase III: Applications: How to Become the Nordstrom of Your Industry; Acknowledgments; Index. | |
| 520 | |a The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.--Howard Schultz, Chairman, Starbucks CoffeeVirtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic. | ||
| 588 | 0 | |a Print version record. | |
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| 650 | 0 | |a Customer services |z United States. | |
| 650 | 0 | |a Department stores |z United States |x Management. | |
| 650 | 6 | |a Service à la clientèle |z États-Unis. | |
| 650 | 6 | |a Grands magasins |z États-Unis |x Gestion. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Customer Relations. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Distribution. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Marketing |x General. |2 bisacsh | |
| 650 | 7 | |a Customer services. |2 fast |0 (OCoLC)fst00885545 | |
| 650 | 7 | |a Department stores |x Management. |2 fast |0 (OCoLC)fst00890798 | |
| 651 | 7 | |a United States. |2 fast |0 (OCoLC)fst01204155 | |
| 655 | 7 | |a Handbooks and manuals. |2 fast |0 (OCoLC)fst01423877 | |
| 700 | 1 | |a McCarthy, Patrick D. | |
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