The Nordstrom Way to Customer Service Excellence : the Handbook For Becoming the "Nordstrom" of Your Industry.

The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.--Howard Schultz, Chairman, Starbucks CoffeeVirtually every company wants to be the Nordstrom of their industry....

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Spector, Robert, 1947-
Otros Autores: McCarthy, Patrick D.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken : John Wiley & Sons, 2012.
Edición:2nd ed.
Temas:
Customer services > United States.
Department stores > United States > Management.
Service à la clientèle > États-Unis.
Grands magasins > États-Unis > Gestion.
BUSINESS & ECONOMICS > Customer Relations.
BUSINESS & ECONOMICS > Distribution.
BUSINESS & ECONOMICS > Marketing > General.
Customer services.
Department stores > Management.
United States.
Handbooks and manuals.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)

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