The Nordstrom Way to Customer Service Excellence : the Handbook For Becoming the "Nordstrom" of Your Industry.

The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.--Howard Schultz, Chairman, Starbucks CoffeeVirtually every company wants to be the Nordstrom of their industry....

Descripción completa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Spector, Robert, 1947-
Otros Autores: McCarthy, Patrick D.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken : John Wiley & Sons, 2012.
Edición:2nd ed.
Temas:
Customer services > United States.
Department stores > United States > Management.
Service à la clientèle > États-Unis.
Grands magasins > États-Unis > Gestion.
BUSINESS & ECONOMICS > Customer Relations.
BUSINESS & ECONOMICS > Distribution.
BUSINESS & ECONOMICS > Marketing > General.
Customer services.
Department stores > Management.
United States.
Handbooks and manuals.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Descripción
Sumario:The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.--Howard Schultz, Chairman, Starbucks CoffeeVirtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic.
Descripción Física:1 online resource (xvi, 224 pages) : illustrations
ISBN:9781118222669
1118222660
9781118236536
111823653X
9781118243091
1118243099
9781280589768
1280589760

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