Measure what matters : online tools for understanding customers, social media, engagement, and key relationships /

"In an online and social media world, measurement is the key to success If you can measure your key business relationships, you can improve them. Even though relationships are "fuzzy and intangible," they can be measured and managed-with powerful results. Measure What Matters explains...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Delahaye Paine, Katie, 1952-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken, N.J. : Wiley, ©2011.
Temas:
Customer services > Research.
Social media > Research.
Measurement.
Service à la clientèle > Recherche.
Médias sociaux > Recherche.
Mesure.
measuring.
BUSINESS & ECONOMICS > Public Relations.
Customer services > Research
Measurement
Kundendienst
Informationsdienst
Soziale Software
Öffentlichkeitsarbeit
Qualitätskontrolle
Sociala media > forskning.
Forskning > kundservice.
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