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Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation /
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious pr...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
McGraw-Hill,
©2011.
|
| Edición: | 2nd ed. |
| Colección: | Perfect phrases series.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 100 | 1 | |a Bacal, Robert. | |
| 245 | 1 | 0 | |a Perfect phrases for customer service : |b hundreds of ready-to-use phrases for handling any customer service situation / |c Robert Bacal. |
| 250 | |a 2nd ed. | ||
| 260 | |a New York : |b McGraw-Hill, |c ©2011. | ||
| 300 | |a 1 online resource (xiv, 239 pages) | ||
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| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a Pt. 1. Succeeding at customer service -- pt. 2. Dealing with specific customer situations -- pt. 3. Social media and customer service. | |
| 520 | |a THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service , second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customers. | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Customer services |v Terminology. | |
| 650 | 6 | |a Service à la clientèle. | |
| 650 | 6 | |a Service à la clientèle |v Terminologie. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Customer Relations. |2 bisacsh | |
| 650 | 7 | |a Customer services |2 fast | |
| 655 | 7 | |a Terminology |2 fast | |
| 776 | 0 | 8 | |i Print version: |a Bacal, Robert. |t Perfect phrases for customer service. |b 2nd ed. |d New York : McGraw-Hill, ©2011 |z 9780071745062 |w (DLC) 2010029977 |w (OCoLC)613427921 |
| 830 | 0 | |a Perfect phrases series. | |
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