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Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation /
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious pr...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
McGraw-Hill,
©2011.
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| Edición: | 2nd ed. |
| Colección: | Perfect phrases series.
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |