Effective apology : mending fences, building bridges, and restoring trust /

Show other versions (2)

From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or pro...

Full description

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Kador, John
Format: Electronic eBook
Language:Inglés
Published: San Francisco, CA : Berrett-Koehler Pub., 2009.
Edition:1st ed.
Series:BK business book.
Subjects:
Corporate image.
Apologizing.
Corporations > Public relations.
Business communication.
Crisis management.
Entreprises > Image.
Excuses (Regret)
Sociétés > Relations publiques.
Communication dans l'entreprise.
Gestion de crise.
corporate image.
BUSINESS & ECONOMICS > Public Relations.
Apologizing
Business communication
Corporate image
Corporations > Public relations
Crisis management
Online Access:Texto completo (Requiere registro previo con correo institucional)

Internet

Texto completo (Requiere registro previo con correo institucional)

Items no disponibles

Holdings details from

Similar Items