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The kindness revolution : the company-wide culture shift that inspires phenomenal customer service /
Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff - often underpaid and badly overworked - to expertly, cheerfully handle all the...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM,
©2006.
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |