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The kindness revolution : the company-wide culture shift that inspires phenomenal customer service /

Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff - often underpaid and badly overworked - to expertly, cheerfully handle all the...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Horrell, Edward
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : AMACOM, ©2006.
Temas:
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)