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|a UAMI
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|a Nair, Sanjay,
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|a The Service Desk Handbook - A guide to service desk implementation, management and support /
|c Sanjay Nair.
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|a Ely :
|b ITGP,
|c 2020.
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|a 1 online resource
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|a The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation's needs.
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|i Print version:
|a Nair, Sanjay.
|t Service Desk Handbook - a Guide to Service Desk Implementation, Management and Support.
|d Ely : IT Governance Ltd, ©2020
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