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The next frontier of restaurant management : harnessing data to improve guest service and enhance the employee experience /
"Provides managers, employees, and students with tools to better understand the complexities of the restaurant business and how to use those tools to improve business operations"--
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Ithaca :
Cornell University Press,
2019
|
| Colección: | Cornell hospitality management.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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|---|---|---|---|
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| 003 | OCoLC | ||
| 005 | 20231005004200.0 | ||
| 006 | m o d | ||
| 007 | cr cnu---unuuu | ||
| 008 | 181113s2019 nyua ob 001 0 eng | ||
| 010 | |a 2018054426 | ||
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| 019 | |a 1099790610 | ||
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| 020 | |z 1501736507 | ||
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| 049 | |a UAMI | ||
| 245 | 0 | 4 | |a The next frontier of restaurant management : |b harnessing data to improve guest service and enhance the employee experience / |c edited by Alex M. Susskind and Mark Maynard |
| 264 | 1 | |a Ithaca : |b Cornell University Press, |c 2019 | |
| 300 | |a 1 online resource (x, 241 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a Cornell hospitality management: best practices | |
| 588 | 0 | |a Print version record | |
| 504 | |a Includes bibliographical references and index | ||
| 505 | 0 | |a Introduction : our evolving service environment -- How organizational standards and coworker support improve restaurant service / Alex M. Susskind, K. Michele Kacmar, and Carl P. Borchgrevink -- Guest satisfaction and restaurant performance / Sachin Gupta, Edward McLaughlin, and Miguel Gomez -- The relationship of service providers' perceptions of service climate to guest satisfaction, return intentions, and firm performance / Alex M. Susskind, K. Michele Kacmar, and Carl P. Borchgrevink -- A look at the relationship between service failures, guest satisfaction, and repeat-patronage intentions of casual dining guests / Alex M. Susskind and Anthony Viccari -- Communication richness : why some guest complaints go straight to the top and other do not / Alex M. Susskind -- Examining the effects of full-spectrum lighting in a restaurant / Stephani K.A. Robson and Sheryl E. Kimes -- Don't sit so close to me : restaurant table characteristics and guest satisfaction / Stephani K.A. Robson and Sheryl E. Kimes -- Customer-facing payment technology in the US restaurant industry / Sheryl E. Kimes and Joel E. Collier -- Guests' reactions to tabletop technology in full-service restaurants / Alex M. Susskind, Saqib Awan, Ron Parikh, and Rajat Suri -- The influence of tabletop technology in full-service restaurants / Alex M. Susskind and Benjamin Curry -- Conclusion : the human function | |
| 520 | |a "Provides managers, employees, and students with tools to better understand the complexities of the restaurant business and how to use those tools to improve business operations"-- |c Provided by publisher | ||
| 590 | |a JSTOR |b Books at JSTOR All Purchased | ||
| 590 | |a JSTOR |b Books at JSTOR Evidence Based Acquisitions | ||
| 590 | |a JSTOR |b Books at JSTOR Demand Driven Acquisitions (DDA) | ||
| 650 | 0 | |a Restaurant management. | |
| 650 | 6 | |a Restaurants |x Gestion. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Small Business. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industries |x Hospitality, Travel & Tourism. |2 bisacsh | |
| 650 | 7 | |a Restaurant management |2 fast | |
| 700 | 1 | |a Susskind, Alex M., |e editor. | |
| 700 | 1 | |a Maynard, Mark, |d 1967- |e editor. | |
| 776 | 0 | 8 | |i Print version: |t Next frontier of restaurant management. |d Ithaca : Cornell University Press, 2019 |z 9781501736506 |w (DLC) 2018053224 |w (OCoLC)1065545004 |
| 830 | 0 | |a Cornell hospitality management. | |
| 856 | 4 | 0 | |u https://jstor.uam.elogim.com/stable/10.7591/j.ctvfc54jg |z Texto completo |
| 938 | |a Askews and Holts Library Services |b ASKH |n AH36934566 | ||
| 938 | |a Askews and Holts Library Services |b ASKH |n AH35618635 | ||
| 938 | |a De Gruyter |b DEGR |n 9781501736520 | ||
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL5763922 | ||
| 938 | |a EBSCOhost |b EBSC |n 2089077 | ||
| 938 | |a Project MUSE |b MUSE |n muse74556 | ||
| 994 | |a 92 |b IZTAP | ||