Borders in service : enactments of nationhood in transnational call centres /

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In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Mirchandani, Kiran, 1968- (Autor, Editor ), Poster, Winifred (Autor, Editor )
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Toronto ; Buffalo ; London : University of Toronto Press, [2016]
Temas:
Call centers > Social aspects.
Call centers > Employees.
Service industries workers.
Intercultural communication.
National characteristics.
Transnationalism.
Centres d'appels (Affaires) > Aspect social.
Centres d'appels (Affaires) > Personnel.
Services (Industrie) > Personnel.
Caractéristiques nationales.
Transnationalisme.
BUSINESS & ECONOMICS > Commerce.
BUSINESS & ECONOMICS > Marketing > General.
BUSINESS & ECONOMICS > Sales & Selling > General.
SOCIAL SCIENCE > Sociology > General.
Intercultural communication
National characteristics
Service industries workers
Transnationalism
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