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JSTOR_ocn862434984 |
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OCoLC |
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131108s2012 enka ob 000 0 ger d |
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|a 903617641
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|a 9781849283328
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|z (OCoLC)903617641
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|a HD30.2
|b .K8637 2012
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0 |
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|a 105
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| 049 |
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|a UAMI
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| 100 |
1 |
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|a Kunas, Michael.
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| 245 |
1 |
0 |
|a Implementierung von Service-Qualität basierend auf ISO / IEC 20000 :
|b ein Management-Leitfaden /
|c Michael Kunas.
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| 260 |
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|a Ely, Cambridgeshire, U.K. :
|b IT Governance Pub.,
|c ©2012.
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| 300 |
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|a 1 online resource (1 volume) :
|b illustrations
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 504 |
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|a Includes bibliographical references.
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| 588 |
0 |
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|a Print version record.
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| 590 |
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|a JSTOR
|b Books at JSTOR All Purchased
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| 590 |
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|a JSTOR
|b Books at JSTOR Demand Driven Acquisitions (DDA)
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| 590 |
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|a JSTOR
|b Books at JSTOR Evidence Based Acquisitions
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| 650 |
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0 |
|a Information technology
|x Management
|x Standards.
|
| 650 |
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0 |
|a Computer service industry
|x Management
|x Standards.
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| 650 |
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|a Customer services
|x Management
|x Standards.
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| 650 |
|
6 |
|a Services informatiques
|x Gestion
|x Normes.
|
| 650 |
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6 |
|a Service à la clientèle
|x Gestion
|x Normes.
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| 650 |
|
7 |
|a COMPUTERS
|x General.
|2 bisacsh
|
| 650 |
|
7 |
|a Information technology
|x Management
|x Standards
|2 fast
|
| 700 |
1 |
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|a Kunas, Michael.
|t Implementing service quality based on ISO/IEC 20000 : a management guide.
|
| 776 |
0 |
8 |
|i Print version:
|a Kunas, Michael.
|t Implementierung von Service-Qualität basierend auf ISO / IEC 20000.
|d Ely : IT Governance Pub., 2012
|z 9781849283311
|w (OCoLC)856582345
|
| 856 |
4 |
0 |
|u https://jstor.uam.elogim.com/stable/10.2307/j.ctt5hh7nv
|z Texto completo
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| 938 |
|
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|a EBL - Ebook Library
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|a YBP Library Services
|b YANK
|n 11223128
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|a 92
|b IZTAP
|
