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It's all about relationships : what ITIL doesn't tell you /
As more companies begin an adopt/adapt initiative based on ITIL guidance, they quickly realize that looking at single processes in isolation is not enough. To benefit fully from the framework, companies have to look at the relationships between processes, understanding upstream and downstream impact...
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , |
| Formato: | Documento de Gobierno Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Ely, Cambridgeshire, United Kingdom :
IT Governance Publishing,
[2013]
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Van Hove, S. D., |e author. | |
| 245 | 1 | 0 | |a It's all about relationships : |b what ITIL doesn't tell you / |c S.D. Van Hove, Kathy S. Mills. |
| 246 | 3 | |a It is all about relationships | |
| 246 | 3 | 0 | |a What ITIL doesn't tell you |
| 246 | 3 | |a What information technology infrastructure library doesn't tell you | |
| 264 | 1 | |a Ely, Cambridgeshire, United Kingdom : |b IT Governance Publishing, |c [2013] | |
| 264 | 4 | |c ©2013 | |
| 300 | |a 1 online resource (168 pages) | ||
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| 337 | |a computer |b c |2 rdamedia | ||
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| 504 | |a Includes bibliographical references. | ||
| 505 | 0 | |a Introduction -- Acronyms -- Service Strategy (SS) -- Service Design (SD) -- Service Transition (ST) -- Service Operation (SO) -- Continual Service Improvement (CSI) -- Process Work Products -- References -- ITG Resources. | |
| 520 | |a As more companies begin an adopt/adapt initiative based on ITIL guidance, they quickly realize that looking at single processes in isolation is not enough. To benefit fully from the framework, companies have to look at the relationships between processes, understanding upstream and downstream impacts. | ||
| 588 | 0 | |a Print version record. | |
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| 650 | 0 | |a Information technology |x Management. | |
| 650 | 0 | |a Information technology |x Quality control |x Standards. | |
| 650 | 6 | |a Technologie de l'information |x Gestion. | |
| 650 | 6 | |a Technologie de l'information |x Qualité |x Contrôle |x Normes. | |
| 650 | 7 | |a COMPUTERS |x General. |2 bisacsh | |
| 650 | 7 | |a Information technology |x Management. |2 fast |0 (OCoLC)fst00973112 | |
| 700 | 1 | |a Mills, Kathy S., |e author. | |
| 776 | 0 | 8 | |i Print version: |t It's all about relationships. |d IT Governance Publishing, [2013] |z 1849284849 |w (OCoLC)851255254 |
| 856 | 4 | 0 | |u https://jstor.uam.elogim.com/stable/10.2307/j.ctt5hh7dg |z Texto completo |
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