Integrated measurement-- KPIs and metrics for ITSM : a narrative account /

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Designed to explain, at an operational level, how to implement new processes within an organisation, and how to facilitate the necessary changes to people's behaviour, in order to make that implementation a success.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: McLean, Daniel (ITSM Consultant)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Ely, Cambridgeshire, U.K. : IT Governance Pub., 2013.
Temas:
Performance technology.
Performance standards.
Information technology > Management.
Information technology > Quality control.
Rendement au travail > Normes.
Technologie de l'information > Gestion.
Technologie de l'information > Qualité > Contrôle.
COMPUTERS > General.
Information technology > Management
Performance standards
Performance technology
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