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The ITSM Iron Triangle : Incidents, Changes and Problems.
This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Ely :
IT Governance Pub.,
2012.
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| Colección: | Stories in transforming ITIL® best practice into operational success, 1.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: Change in Assignment; Chapter 2: Into the Fire; Chapter 3: Turning up the Heat; Chapter 4: Searching for the Right Place to Start; Chapter 5: Investigating the Wetware; Chapter 6: Managing Service Outages; Chapter 7: Time to Refocus; Chapter 8: The Five Questions; Chapter 9: What is that Light at the End of the Tunnel?; Chapter 10: Not Everyone likes Answers; Chapter 11: Why Service Outages are like Dandelions; Chapter 12: When No One is Around; Chapter 13: The Right Thing the Wrong Way.
- Chapter 14: Going Through them ChangesChapter 15: Some Fingers Point and Some Hands Clap; Chapter 16: What Have you Done for me Today?; ITG Resources.