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Smiling down the line : info-service work in the global economy /
Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Toronto [Ont.] :
University of Toronto Press,
Ã2009
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| Colección: | Studies in comparative political economy and public policy.
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| Temas: | |
| Acceso en línea: | Texto completo |