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Smiling down the line : info-service work in the global economy /

Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Russell, Bob, 1950- (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Toronto [Ont.] : University of Toronto Press, Ã2009
Colección:Studies in comparative political economy and public policy.
Temas:
Acceso en línea:Texto completo