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Smiling down the line : info-service work in the global economy /
Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Toronto [Ont.] :
University of Toronto Press,
Ã2009
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| Colección: | Studies in comparative political economy and public policy.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Russell, Bob, |d 1950- |e author. | |
| 245 | 1 | 0 | |a Smiling down the line : |b info-service work in the global economy / |c Bob Russell. |
| 260 | |a Toronto [Ont.] : |b University of Toronto Press, |c Ã2009 |e (Saint-Lazare, Quebec : |f Canadian Electronic Library, |g 2010) | ||
| 300 | |a 1 online resource (xii, 326 pages). | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 347 | |a data file |2 rda | ||
| 490 | 1 | |a Studies in comparative political economy and public policy | |
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a New workplaces : the call centre -- The call-centre case studies -- Making a new occupation -- The call-centre labour process (1) : the division of labour, work effort, and job skill -- The call-centre labour process (2) : technological selection and the means of communication in info-service work -- HRM and call-centres : culture and identities -- Globalizing info-service work : outsourcing to India -- Discontent, resistance, and organizing in info-service work. | |
| 520 | |a Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed. | ||
| 590 | |a JSTOR |b Books at JSTOR Demand Driven Acquisitions (DDA) | ||
| 590 | |a JSTOR |b Books at JSTOR All Purchased | ||
| 590 | |a JSTOR |b Books at JSTOR Evidence Based Acquisitions | ||
| 650 | 0 | |a Call center agents |x Employment. | |
| 650 | 0 | |a Call center agents |x Social conditions. | |
| 650 | 0 | |a Call centers |x Management. | |
| 650 | 6 | |a Agents de centre d'appels |x Travail. | |
| 650 | 6 | |a Agents de centre d'appels |x Conditions sociales. | |
| 650 | 6 | |a Centres d'appels (Affaires) |x Gestion. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industries |x Media & Communications. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Labor. |2 bisacsh | |
| 650 | 7 | |a POLITICAL SCIENCE |x Labor & Industrial Relations. |2 bisacsh | |
| 650 | 7 | |a Call centers |x Management. |2 fast |0 (OCoLC)fst00844327 | |
| 776 | 0 | 8 | |i Print version: |z 9781442639942 |
| 830 | 0 | |a Studies in comparative political economy and public policy. | |
| 856 | 4 | 0 | |u https://jstor.uam.elogim.com/stable/10.3138/9781442697850 |z Texto completo |
| 938 | |a Project MUSE |b MUSE |n musev2_105873 | ||
| 938 | |a Internet Archive |b INAR |n smilingdownlinei0000russ | ||
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