Smiling down the line : info-service work in the global economy /

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Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Russell, Bob, 1950- (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Toronto [Ont.] : University of Toronto Press, Ã2009
Colección:Studies in comparative political economy and public policy.
Temas:
Call center agents > Employment.
Call center agents > Social conditions.
Call centers > Management.
Agents de centre d'appels > Travail.
Agents de centre d'appels > Conditions sociales.
Centres d'appels (Affaires) > Gestion.
BUSINESS & ECONOMICS > Industries > Media & Communications.
BUSINESS & ECONOMICS > Labor.
POLITICAL SCIENCE > Labor & Industrial Relations.
Acceso en línea:Texto completo
Descripción
Sumario:Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.
Descripción Física:1 online resource (xii, 326 pages).
Bibliografía:Includes bibliographical references and index.
ISBN:9781442697850
1442697857
1442609818
9781442609815

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