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Personalising public services : Understanding the personalisation narrative.
This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - evolved as a policy narrative and has mobilised wide-ranging political support.
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bristol :
Policy Press,
2011.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- PERSONALISING PUBLIC SERVICES; Contents; Acknowledgements; 1. Introduction: problematising personalisation; 2. Interpreting policy narratives; Policy and interpretation; Policy as narrative; Studying personalisation as narrative; Data collection and analysis; 3. Personalised public services; Adult social care; Children and families; National Health Service; Housing; Employment; Education; Criminal justice; Conclusion; 4. The personalisation narrative; Distilling the narrative; The past, present and future; Conclusion; 5. Policy translation: how personalisation spreads.
- The origins of personalisationHow personalisation spreads: From transfer to translation; A shifting narrative; Conclusion; 6. Delivering person-centred services; Service users as commissioners; Support planning; Shaping the market; Financing personalisation; Risk; Mainstreaming personalisation; Conclusion; 7. Who is the person?; The debate; Equity; Citizenship; Agency; Day centres; Which person?; Conclusion; 8. The personal and the professional; Relocating expertise; Co-production; Reinventing the social care workforce; Subversion and complexity; Conclusion.
- 9. Conclusion: personalised futuresAssembling personalisation; The future for personalisation in social care; Personalisation beyond social care; A progressive personalisation; Conclusion; References; Index.