Personalising public services : Understanding the personalisation narrative.
This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - evolved as a policy narrative and has mobilised wide-ranging political support.
Clasificación: | Libro Electrónico |
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Autor principal: | |
Formato: | Electrónico eBook |
Idioma: | Inglés |
Publicado: |
Bristol :
Policy Press,
2011.
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Temas: | |
Acceso en línea: | Texto completo |