Cultivating civility : practical ways to improve a dysfunctional library /

"Like other workplaces, libraries can sometimes be stressful, with library workers bearing the brunt of such problems as uncivil patrons, poor communication, inadequate leadership, and toxic behaviors by fellow employees. But there's hope. Following up their acclaimed examination of the dy...

Descripción completa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Henry, Jo (Autor), Eshleman, Joe (Autor), Moniz, Richard (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago : ALA Editions, 2020.
Temas:
Library personnel management.
Communication in library administration.
Library employees > Psychology.
Team librarianship.
Conflict management.
Organizational behavior.
Bibliothèques > Personnel > Direction.
Communication dans l'administration des bibliothèques.
Bibliothèques > Personnel > Psychologie.
Bibliothéconomie > Travail en équipe.
Gestion des conflits.
Comportement organisationnel.
Communication in library administration
Conflict management
Library employees > Psychology
Library personnel management
Organizational behavior
Team librarianship
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Understanding yourself first
  • Skills development
  • Productive communication
  • Navigate conflict
  • Wellness and self-care
  • Team formation
  • Promote communication flow
  • Utilize all communication methods
  • Self-awareness: a leader's perspective
  • Skills development
  • Communication and the work environment
  • Conflict management
  • Facilitate collaboration
  • Manage resistance to change
  • Assemble and hire the right library staff
  • Provided organization structure
  • Develop a trusting work environment
  • Organizational training.

Ejemplares similares