Cultivating civility : practical ways to improve a dysfunctional library /

"Like other workplaces, libraries can sometimes be stressful, with library workers bearing the brunt of such problems as uncivil patrons, poor communication, inadequate leadership, and toxic behaviors by fellow employees. But there's hope. Following up their acclaimed examination of the dy...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Henry, Jo (Autor), Eshleman, Joe (Autor), Moniz, Richard (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago : ALA Editions, 2020.
Temas:
Library personnel management.
Communication in library administration.
Library employees > Psychology.
Team librarianship.
Conflict management.
Organizational behavior.
Bibliothèques > Personnel > Direction.
Communication dans l'administration des bibliothèques.
Bibliothèques > Personnel > Psychologie.
Bibliothéconomie > Travail en équipe.
Gestion des conflits.
Comportement organisationnel.
Communication in library administration
Conflict management
Library employees > Psychology
Library personnel management
Organizational behavior
Team librarianship
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