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Conducting the reference interview : a how-to-do-it manual for librarians /
"This book focuses on a key problem that occurs in a reference transaction at the very first step: finding out, quickly and efficiently what the user really wants to know. We offer readers a comprehensive way to tackle the problem though a multi-faceted approach that includes the following elem...
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Chicago :
ALA Neal-Schuman,
2019.
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| Edición: | Third edition. |
| Colección: | How-to-do-it manuals for libraries.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Why bother with a reference interview?
- The first thirty seconds
- Finding out what they really want to know
- Beyond negative closure
- Special contexts for the reference interview
- The reference encounter in virtual environments
- The readers' advisory interview
- Establishing policy and training for the reference interview.