Cargando…
When digital becomes human : the transformation of customer relationships /
"In an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a sustainable source of competitive advantage. In a recent global market study, 73% of respondents stated that even when a compan...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés Dutch |
| Publicado: |
Philadelphia, PA :
Kogan Page,
2015.
|
| Edición: | 1st edition. |
| Temas: | |
| Acceso en línea: | Texto completo |