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Creating a service culture in higher education administration /
Service delivery is part and parcel of every higher education professional's job, both to improve service to students, and to each other as "internal customers." This book is the first to specifically address the needs of higher education professionals across a wide range of administr...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Sterling, Virginia :
Soft Skills Pros,
[2013]
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| Edición: | First edition. |
| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | Service delivery is part and parcel of every higher education professional's job, both to improve service to students, and to each other as "internal customers." This book is the first to specifically address the needs of higher education professionals across a wide range of administrative functions within college and university environments. It is designed for administrative staff and management, ranging from professionals working in centralized functions such as student affairs and enrollment management, to those working as advisors or in career centers, whether in community colleges, four-year institutions, or for-profit institutions. Each chapter applies customer service principles to examples and scenarios that are relevant to higher education. |
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| Notas: | Includes index. |
| Descripción Física: | 1 online resource (xv, 116 pages) |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 9781461951933 1461951933 1620360063 9781620360064 1620360071 9781620360071 |