Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem /

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A problem patron is not one with difficult requests or obscure interests, but one who displays behavior that is deemed destructive, criminal, bothersome, offensive, or otherwise inappropriate. Librarians look at the nature of the problem in academic and public libraries, the impact of such technolog...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Sarkodie-Mensah, Kwasi
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : Haworth Information Press, [2002]
Temas:
Public services (Libraries)
Libraries and community.
Libraries > Public relations.
Libraries > Security measures.
Customer relations.
Conflict management.
Library buildings > Safety measures.
Bibliothèques > Services aux usagers.
Relations bibliothèque-collectivité.
Bibliothèques > Relations publiques.
Bibliothèques > Sécurité > Mesures.
Relations avec la clientèle.
Gestion des conflits.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Benutzerverhalten
Soziale Sicherheit
Soziale Probleme
Aufsatzsammlung
Neue Technologie
Problem
Bibliothek
USA
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