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How to get your customers swearing by you, not at you : telephone doctor's guide to customer service training /

Faced with the challenge of developing effective customer service training? Not sure where to start? Whether you are a novice at the customer service game or an experienced facilitator, this book will make the development process fun and a whole lot easier. How to Get Customers Swearing by You, Not...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Friedman, Nancy J.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Amherst, Mass. : HRD Press, ©2008.
Temas:
Acceso en línea:Texto completo
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