Service, satisfaction and climate : perspectives on management in English language teaching /

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Customer Service and Climate in English Language Teaching presents the results of research carried out in New Zealand to demonstrate the ways ELT can be conceptualized in terms of service and climate. Although ESL is a major worldwide service industry employing large numbers of professionals and ser...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Walker, John, 1947 March-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Bingley : Emerald, 2010.
Colección:Innovation and leadership in English language teaching.
Temas:
English language > Study and teaching > Foreign speakers.
Language schools > New Zealand > Administration.
Anglais (Langue) > Étude et enseignement > Allophones.
Écoles de langues > Nouvelle-Zélande > Administration.
FOREIGN LANGUAGE STUDY > English as a Second Language.
English language > Study and teaching > Foreign speakers
New Zealand
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