The next available operator : managing human resources in Indian business process outsourcing industry /

India, often referred to as the 'electronic housekeeper of the world', is home to the largest number of offshored call centres. This makes it very important to understand how BPO providers in India manage their human resources. The key message from recent empirical studies on Indian call c...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Thite, Mohan, Russell, Bob, 1950-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New Delhi, India : Thousand Oaks, Calif. : Response Books ; Sage Publications, 2009.
Temas:
Call centers > India > Personnel management.
Human capital > India > Management.
Call centers > Personnel management > Cross-cultural studies.
Human capital > Management > Cross-cultural studies.
Electronic books.
Centres d'appels (Affaires) > Inde > Personnel > Direction.
Centres d'appels (Affaires) > Personnel > Direction > Études transculturelles.
Livres numériques.
e-books.
BUSINESS & ECONOMICS > Marketing > Telemarketing.
BUSINESS & ECONOMICS > Marketing > Multilevel.
BUSINESS & ECONOMICS > Mail Order.
BUSINESS & ECONOMICS > Marketing > Direct.
BUSINESS & ECONOMICS > E-Commerce > Internet Marketing.
Call centers > Personnel management
Human capital > Management
India
Cross-cultural studies
Acceso en línea:Texto completo

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