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The next available operator : managing human resources in Indian business process outsourcing industry /

India, often referred to as the 'electronic housekeeper of the world', is home to the largest number of offshored call centres. This makes it very important to understand how BPO providers in India manage their human resources. The key message from recent empirical studies on Indian call c...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Thite, Mohan, Russell, Bob, 1950-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New Delhi, India : Thousand Oaks, Calif. : Response Books ; Sage Publications, 2009.
Temas:
Acceso en línea:Texto completo