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The next available operator : managing human resources in Indian business process outsourcing industry /
India, often referred to as the 'electronic housekeeper of the world', is home to the largest number of offshored call centres. This makes it very important to understand how BPO providers in India manage their human resources. The key message from recent empirical studies on Indian call c...
| Clasificación: | Libro Electrónico |
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| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New Delhi, India : Thousand Oaks, Calif. :
Response Books ; Sage Publications,
2009.
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| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | India, often referred to as the 'electronic housekeeper of the world', is home to the largest number of offshored call centres. This makes it very important to understand how BPO providers in India manage their human resources. The key message from recent empirical studies on Indian call centres/BPO is that human resources are at once the greatest strength and the greatest challenge confronting this new industry. Many of these studies are, however, based more on polemics and managerial rhetoric as opposed to the systematic empirical investigation of the employment relationship. This first-of-i. |
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| Descripción Física: | 1 online resource (xiii, 316 pages) : illustrations |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 813210126X 9788132101260 8178299321 9788178299327 9788132111993 8132111990 |