Cargando…
Electronic customer relationship management /
A survey of information systems research on electronic customer relationship management (eCRM). This book provides frameworks taken from cases and applications in this field. Each chapter takes a collaborative approach that goes beyond the analytical and operational perspectives, and stresses integr...
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Armonk, N.Y. ; London :
M.E. Sharpe,
©2006.
|
| Colección: | Advances in management information systems ;
v. 3. |
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000 a 4500 | ||
|---|---|---|---|
| 001 | EBSCO_ocn276373357 | ||
| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 081120s2006 nyua ob 001 0 eng d | ||
| 040 | |a CaPaEBR |b eng |e pn |c CUY |d OCLCQ |d N$T |d YDXCP |d IDEBK |d DKDLA |d CCO |d E7B |d OCLCQ |d UKWOH |d FVL |d OCLCQ |d MERUC |d OCLCQ |d OCLCF |d OCLCO |d EBLCP |d ZCU |d MHW |d OCLCQ |d N$T |d OCLCQ |d AZK |d LOA |d AGLDB |d OCLCQ |d COCUF |d OCLCQ |d MOR |d PIFBR |d OCLCQ |d YDX |d U3W |d STF |d VNS |d WRM |d VTS |d INT |d VT2 |d OCLCQ |d WYU |d TKN |d OCLCO |d OCLCA |d M8D |d UKAHL |d OCLCQ |d OCLCA |d UKCRE |d UK7LJ |d BOL |d VLY |d OCLCO |d OCLCQ |d SFB |d INARC |d OCLCQ | ||
| 016 | 7 | |a 013593471 |2 Uk | |
| 019 | |a 166903550 |a 474538915 |a 474850495 |a 476081689 |a 507060551 |a 568043933 |a 648261117 |a 663424026 |a 722577249 |a 728043223 |a 888830997 |a 961535856 |a 962661618 |a 966218457 |a 988420722 |a 992027366 |a 994600231 |a 1005470792 |a 1005693866 |a 1037920185 |a 1038578701 |a 1055317043 |a 1063812838 |a 1087374764 |a 1114400781 |a 1153520426 |a 1156089592 |a 1162052064 |a 1241792081 | ||
| 020 | |a 9780765620156 |q (electronic bk.) | ||
| 020 | |a 0765620154 |q (electronic bk.) | ||
| 020 | |a 9781317472186 |q (electronic bk.) | ||
| 020 | |a 1317472187 |q (electronic bk.) | ||
| 020 | |a 1315704889 | ||
| 020 | |a 9781315704883 | ||
| 020 | |a 1317472195 | ||
| 020 | |a 9781317472193 | ||
| 020 | |a 1280912340 | ||
| 020 | |a 9781280912344 | ||
| 020 | |a 9786610912346 | ||
| 020 | |a 6610912343 | ||
| 020 | |z 0765613271 | ||
| 020 | |z 9780765613271 | ||
| 029 | 1 | |a AU@ |b 000048754211 | |
| 029 | 1 | |a AU@ |b 000053251294 | |
| 029 | 1 | |a AU@ |b 000054166496 | |
| 029 | 1 | |a DEBSZ |b 422192759 | |
| 029 | 1 | |a NZ1 |b 12807680 | |
| 035 | |a (OCoLC)276373357 |z (OCoLC)166903550 |z (OCoLC)474538915 |z (OCoLC)474850495 |z (OCoLC)476081689 |z (OCoLC)507060551 |z (OCoLC)568043933 |z (OCoLC)648261117 |z (OCoLC)663424026 |z (OCoLC)722577249 |z (OCoLC)728043223 |z (OCoLC)888830997 |z (OCoLC)961535856 |z (OCoLC)962661618 |z (OCoLC)966218457 |z (OCoLC)988420722 |z (OCoLC)992027366 |z (OCoLC)994600231 |z (OCoLC)1005470792 |z (OCoLC)1005693866 |z (OCoLC)1037920185 |z (OCoLC)1038578701 |z (OCoLC)1055317043 |z (OCoLC)1063812838 |z (OCoLC)1087374764 |z (OCoLC)1114400781 |z (OCoLC)1153520426 |z (OCoLC)1156089592 |z (OCoLC)1162052064 |z (OCoLC)1241792081 | ||
| 037 | |b 00023958 | ||
| 050 | 4 | |a HF5415.5 |b .E44 2006eb | |
| 072 | 7 | |a BUS |x 018000 |2 bisacsh | |
| 082 | 0 | 4 | |a 658.8/12 |2 22 |
| 084 | |a QP 300 |2 rvk | ||
| 049 | |a UAMI | ||
| 245 | 0 | 0 | |a Electronic customer relationship management / |c Jerry Fjermestad, Nicholas C. Romano, editors. |
| 260 | |a Armonk, N.Y. ; |a London : |b M.E. Sharpe, |c ©2006. | ||
| 300 | |a 1 online resource (xiii, 210 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 340 | |g polychrome. |2 rdacc |0 http://rdaregistry.info/termList/RDAColourContent/1003 | ||
| 347 | |a data file | ||
| 380 | |a Bibliography | ||
| 490 | 1 | |a Advances in management information systems ; |v v. 3 | |
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | 0 | |t Electronic customer relationship management : an introduction / |r Nicholas C. Romano, Jr. and Jerry Fjermestad -- |t Success factors in online supply chain management and e-customer relationship management / |r Michael R. Bartolacci and Mary Meixell -- |t Using electronic customer relationship management to maximize/minimize customer satisfaction/dissatisfaction / |r Yoon Cho and Jerry Fjermestad -- |t Customer relationship management success and organizational change : a case study / |r Carl-Erik Wikstrom -- |t Success factors in CRM Implementation : results from a consortial benchmarking study / |r Rainer Alt and Thomas Puschmann -- |t Collaborative customer relationship management in financial services alliances / |r Malte Geib, Lutz M. Kolbe, and Walter Brenner -- |t Improving customer Interaction with customer knowledge management / |r Adrian Bueren [and others] -- |t An examination of the effects of Information and communication technology on customer relationship management and customer lock-In / |r Ja-Shen Chen and Russell K.H. Ching -- |t What makes customers shop online? / |r Na Li and Ping Zhang -- |t Toward achieving customer satisfaction in online grocery shopping : lessons learned from Australian and Swiss cases / |r Sherah Kurnia and Petra Schubert. |
| 588 | 0 | |a Print version record. | |
| 520 | |a A survey of information systems research on electronic customer relationship management (eCRM). This book provides frameworks taken from cases and applications in this field. Each chapter takes a collaborative approach that goes beyond the analytical and operational perspectives, and stresses integration with other enterprise information systems. | ||
| 546 | |a English. | ||
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 650 | 0 | |a Customer relations |x Management. | |
| 650 | 0 | |a Electronic commerce. | |
| 650 | 6 | |a Relations avec la clientèle |x Gestion. | |
| 650 | 6 | |a Commerce électronique. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Customer Relations. |2 bisacsh | |
| 650 | 7 | |a Customer relations |x Management. |2 fast |0 (OCoLC)fst00885539 | |
| 650 | 7 | |a Electronic commerce. |2 fast |0 (OCoLC)fst00906906 | |
| 650 | 7 | |a Betriebliches Informationssystem |2 gnd | |
| 650 | 7 | |a Electronic Commerce |2 gnd | |
| 650 | 7 | |a Kundenmanagement |2 gnd | |
| 700 | 1 | |a Fjermestad, Jerry. | |
| 700 | 1 | |a Romano, Nicholas C. | |
| 776 | 0 | 8 | |i Print version: |t Electronic customer relationship management. |d Armonk, N.Y. ; London : M.E. Sharpe, ©2006 |z 0765613271 |z 9780765613271 |w (OCoLC)64181023 |
| 830 | 0 | |a Advances in management information systems ; |v v. 3. | |
| 856 | 4 | 0 | |u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=199753 |z Texto completo |
| 936 | |a BATCHLOAD | ||
| 938 | |a Internet Archive |b INAR |n isbn_0765613271 | ||
| 938 | |a Askews and Holts Library Services |b ASKH |n AH28502246 | ||
| 938 | |a Askews and Holts Library Services |b ASKH |n AH28501582 | ||
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL302429 | ||
| 938 | |a ebrary |b EBRY |n ebr10178047 | ||
| 938 | |a EBSCOhost |b EBSC |n 199753 | ||
| 938 | |a ProQuest MyiLibrary Digital eBook Collection |b IDEB |n 91234 | ||
| 938 | |a YBP Library Services |b YANK |n 2622980 | ||
| 938 | |a YBP Library Services |b YANK |n 12936666 | ||
| 938 | |a YBP Library Services |b YANK |n 12428705 | ||
| 938 | |a YBP Library Services |b YANK |n 14859783 | ||
| 994 | |a 92 |b IZTAP | ||