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Managing quality fads : how American business learned to play the quality game /

Tables and Figures. Introduction. 1. The New Quality Model: Continuity or Discontinuity?. 2. Market Pressures and Quality Consciousness. 3. How Much Did You Know and When Did You Know It?. 4. It Ain't Rocket Science, But ... 5. Casting and Harvesting the Nets. 6. Putting It Together. 7. Modelin...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Cole, Robert E.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : Oxford University Press, 1999.
Temas:
Acceso en línea:Texto completo