Service orientation : winning strategies and best practices /

Paul Allen provides an accessible introduction to service orientation, showing how it works and highlighting the benefits it can deliver. Packed with valuable insights, the book will be essential reading for CIOs, IT architects and senior developers.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Allen, Paul, 1949-
Otros Autores: Higgins, Sam
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Cambridge, UK ; New York : Cambridge University Press, 2006.
Temas:
Customer services.
Support services (Management)
Organizational effectiveness.
Service à la clientèle.
Services de soutien (Gestion)
Efficacité organisationnelle.
TECHNOLOGY & ENGINEERING > Industrial Technology.
TECHNOLOGY & ENGINEERING > Industrial Engineering.
BUSINESS & ECONOMICS > Production & Operations Management.
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