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Virtual reference training : the complete guide to providing anytime, anywhere answers /
In a training program that promises to make any library staff member - regardless of education or experience - comfortable and proficient in providing virtual reference, expert educator-librarians Hirko and Ross detail 14 core competencies designed to foster consistent service.
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Chicago :
American Library Association,
2004.
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| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | In a training program that promises to make any library staff member - regardless of education or experience - comfortable and proficient in providing virtual reference, expert educator-librarians Hirko and Ross detail 14 core competencies designed to foster consistent service. |
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| Descripción Física: | 1 online resource (v, 160 pages) : illustrations |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 0838998674 9780838998670 9780838908761 0838908764 |