Virtual reference training : the complete guide to providing anytime, anywhere answers /

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In a training program that promises to make any library staff member - regardless of education or experience - comfortable and proficient in providing virtual reference, expert educator-librarians Hirko and Ross detail 14 core competencies designed to foster consistent service.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Hirko, Buff
Otros Autores: Ross, Mary Bucher, 1948-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago : American Library Association, 2004.
Temas:
Electronic reference services (Libraries) > Study and teaching > Washington (State) > Case studies.
Electronic reference services (Libraries) > Study and teaching.
Reference librarians > Training of.
Reference librarians > In-service training.
Bibliothèques > Services de référence électroniques > Étude et enseignement > Washington (État) > Études de cas.
Bibliothèques > Services de référence électroniques > Étude et enseignement.
Bibliothécaires de référence > Formation.
Bibliothécaires de référence > Formation en cours d'emploi.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Electronic reference services (Libraries) > Study and teaching > Washington (State)
Reference librarians > Training of
EDB.
Referansearbeid.
Undervisning.
Informasjonsformidling.
Washington (State)
digitale
referansetjenester
bibliotek
elektronisk
veiledning
referanse
opplæring
Case studies
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