High tech, high touch : library customer service through technology /

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Ever-expanding technologies are raising the bar, as customers increasingly expect fast, sophisticated solutions and results in their interactions with the library. Drawing on their system of improved customer service available through technology, the authors show how automating traditional library s...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Jurewicz, Lynn
Otros Autores: Cutler, Todd
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago : American Library Association, 2003.
Temas:
Libraries and the Internet.
Public services (Libraries) > Technological innovations.
Customer services > Technological innovations.
Library Web sites.
Bibliothèques et Internet.
Bibliothèques > Services aux usagers > Innovations.
Service à la clientèle > Innovations.
Sites Web de bibliothèques.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Dienstverlening.
Bibliotheken.
Informatietechnologie.
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Internet

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