Dealing with difficult people in the library /

"Dealing with Difficult People in the Library offers practical strategies for managing problems posed by patrons and staff. It is the best hands-on guide to solving problems through communication, preventive measures, and clear and concise patron behavior policies." "Communication ski...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Willis, Mark R.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago : American Library Association, 1999.
Temas:
Public services (Libraries) > United States.
Communication in library science > United States.
Public libraries > Security measures > United States.
Public libraries > Public relations > United States.
Bibliothèques > Services aux usagers > États-Unis.
Communication en bibliothéconomie > États-Unis.
Bibliothèques publiques > États-Unis > Sécurité > Mesures.
Bibliothèques publiques > Relations publiques > États-Unis.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Communication in library science
Public libraries > Public relations
Public libraries > Security measures
Public services (Libraries)
Bibliotheekgebruikers.
Afwijkend gedrag.
United States
Verenigde Staten.
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