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Creating customer connections : how to make customer service a profit center for your company /

Martin Bury, after a 40-Ưyear career as an automobile dealer, described his experiences in the book "The Automobile Dealer." Analyzing lost customers, Bury arrived at some statistics that could open the eyes of a marketer or customer service person from any industry. Over a four-Ưyear peri...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Burke, Jack, 1950-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Santa Monica, CA : Merritt Publishing, [1997]
Edición:First edition.
Colección:Taking control series.
Temas:
Acceso en línea:Texto completo