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Measurement madness : recognizing and avoiding the pitfalls of performance measurement /
"The ultimate guide to performance management and how to avoid the often bizarre unintended consequences of KPIsThe results of well-intended performance measurement are sometimes bizarre and bewildering. World leaders in business performance, the authors of Measurement Madness have amassed a we...
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , , , , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Hoboken :
John Wiley & Sons,
2014.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover
- Title Page
- Copyright
- Contents
- Part I Introduction
- Chapter 1 The Road to Insanity
- Chapter 2 Performance and Measurement
- What is performance measurement?
- What is performance?
- What is measurement?
- Getting the number or changing the behaviour?
- Part II Performance Measurement
- Chapter 3 Measurement for Measurement's Sake
- Making things measurable
- Measures and more measures
- Competitive measuring
- Sticky measures
- Conflicting measures
- Losing the link to performance
- Excessive reliance on measures
- Fixating on measures
- Getting desensitized to numbers
- Getting lost in performance data
- Paying the price
- Preventing learning and change
- Learning points
- Deciding what to measure
- Designing a robust indicator
- Managing with measures
- And finally ...
- Chapter 4 All I Need is the Right Measure!
- How difficult can this be?
- What's in a name?
- Knowing the purpose
- Poor relations
- It's in the formula
- Frequency
- Where does the data come from?
- What will you do with the results?
- How strong are your indicators?
- Is the indicator measuring what it is meant to measure?
- Is the indicator only measuring what it is meant to measure?
- Is the indicator definitely the right indicator?
- Is the indicator consistent regardless of who measures and when?